At Torqizo, we are committed to providing high-quality lifting and handling tools designed to make your automotive, construction, and industrial tasks safer and more efficient. We understand that sometimes customers may need to return or exchange products due to defects, damage, or other valid reasons. Our Refund and Returns Policy is designed to make this process clear, fair, and convenient for all our valued customers.

Eligibility for Returns

Customers are eligible to request a return or refund for products purchased from Torqizo if the item meets the following conditions:

• The product must be in its original packaging, with all accessories, manuals, and components included.

• The item must be unused and in the same condition as when it was received. Minor testing for functionality is allowed, but signs of heavy use may disqualify the return.

• Returns must be initiated within 30 days from the date of delivery. Please ensure that the request is made promptly to guarantee smooth processing.

Certain products, such as items that have been customized, modified, or used in a manner not intended by the manufacturer, may not be eligible for a full refund. Our team will review each return request individually to ensure fairness and compliance with this policy.

Defective or Damaged Items

We take product quality seriously, but occasionally, items may arrive damaged or defective due to shipping or manufacturing issues. If you receive a defective or damaged product, please contact our support team immediately at [email protected]. Include a detailed description of the issue, along with photos if possible, so that we can evaluate the situation and provide the most suitable solution.

Depending on the circumstances, Torqizo may offer:

• A full replacement of the product at no additional cost.

• A full or partial refund if a replacement is not feasible.

• Assistance with shipping arrangements for returning the defective item.

Return Process

To initiate a return, please follow these steps:

1. Contact our support team via email with your order details, including the order number, product name, and reason for the return.

2. Our team will review your request and provide instructions for returning the item.

3. Safely package the product in its original packaging or equivalent protective packaging to prevent damage during shipping.

4. Ship the item to the designated return address provided by our team. We recommend using a trackable shipping method to ensure the item reaches us safely.

Once we receive and inspect the returned item, we will notify you of the approval status and proceed with the refund or replacement accordingly. Please allow 7–14 business days for the return to be processed after the item is received at our facility.

Refunds

Refunds will be issued using the same payment method used for the original purchase. The time required for the refund to appear in your account may vary depending on your payment provider. Torqizo strives to process refunds quickly, but in some cases, it may take up to 10 business days for the transaction to be completed.

Please note that shipping costs for returning items are typically the responsibility of the customer unless the return is due to a defective or incorrect product received. In cases where Torqizo is responsible for the issue, we will cover the return shipping fees.

Exchanges

If you wish to exchange a product for a different model, size, or type, the process is similar to a standard return. Contact our support team with your request, and we will provide guidance on returning the original item and arranging the shipment of the replacement. Exchange requests are subject to product availability and may be subject to price differences between items.

Cancellations

Orders can be canceled prior to shipment by contacting our support team. Once an order has been shipped, it must follow the standard return and refund process outlined above. Cancellations after shipment may not be eligible for immediate refund and will be treated as a return request once the product is received.

Customer Support and Assistance

Torqizo values customer satisfaction above all else. Our team is available to assist with questions regarding product selection, return eligibility, and the return process. Please do not hesitate to reach out to [email protected] for guidance or support. We aim to respond to all inquiries promptly, usually within 24–48 hours, ensuring that your experience with Torqizo is smooth and professional.

We opened Torqizo on May 8, 2025, with the vision of building a trustworthy platform where customers worldwide can purchase high-quality lifting and handling tools with confidence. By providing a clear and comprehensive Refund and Returns Policy, we aim to demonstrate that Torqizo is a reliable and professional partner in your work, rather than just a faceless online retailer.

Final Notes

Torqizo encourages customers to carefully inspect their orders upon arrival and reach out immediately if there are any issues. By working together, we can ensure that your experience is positive and that you receive products that meet the high standards we promise. Our commitment to quality, safety, and service is the foundation of every transaction, reflecting the professionalism and reliability that our customers expect.

Thank you for choosing Torqizo. We are dedicated to providing the tools and support you need to lift, move, and handle heavy-duty tasks safely, efficiently, and with confidence.

Torqizo – Lift Smarter, Work Safer, Shop Confidently.