Frequently Asked Questions (FAQ)

Last Updated: May 8, 2025

Welcome to the Torqizo FAQ page. Here you’ll find answers to the most common questions our customers ask about our products, orders, and services. If you can’t find what you’re looking for, please contact our support team at [email protected] — we’ll be glad to help.

1. About Torqizo

Q: What is Torqizo?
A: Torqizo is a professional online store specializing in automotive lifting equipment, jacks, suction tools, and mechanical accessories for vehicle maintenance and repair. We are dedicated to providing high-quality, durable tools that meet the needs of both professionals and DIY users.

Q: Where is Torqizo located?
A: Our business is based in Chenzhou, Hunan, China, with our registered address at Room 317-03, 3F, Building C1, Chenjiang Logistics Park · Sci-Tech Innovation Zone, Xianquan Rd., Chenjiang Subdistrict, Beihu District. We serve customers globally through our online platform https://torqizo.shop.

Q: Do you sell directly to consumers or only to businesses?
A: Torqizo serves both individual customers and business buyers. Whether you operate a garage, repair shop, or simply maintain your own vehicle, our products are designed to deliver industrial-grade performance.

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2. Orders and Payments

Q: How do I place an order on Torqizo.shop?
A: Simply browse our product catalog, add the items you wish to purchase to your cart, and proceed to checkout. You can complete your order securely using one of our accepted payment methods.

Q: What payment methods do you accept?
A: We currently accept major credit and debit cards, PayPal, and other secure online payment gateways. All transactions are processed using encrypted technology to protect your personal and financial data.

Q: Can I modify or cancel my order after it has been placed?
A: Orders can only be modified or canceled before shipment. Once an item has been processed for delivery, changes are no longer possible. If you need assistance, please contact our support team as soon as possible with your order number.

Q: Do you charge taxes or additional fees?
A: Prices listed on our website do not include import taxes, customs fees, or local duties that may apply in your country. These charges are determined by your local customs authority and are the responsibility of the customer.

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3. Shipping and Delivery

Q: Which countries do you ship to?
A: Torqizo ships worldwide. Most orders can be delivered to North America, Europe, Asia, and Oceania. Please contact us if you are unsure whether we deliver to your location.

Q: How long does shipping take?
A: Standard processing time is 1–3 business days, followed by 7–15 business days for delivery, depending on your location and selected shipping method. Remote areas or international customs clearance may cause slight delays.

Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email containing a tracking link. You can also check your order status directly through your My Account → Orders page.

Q: What happens if my package is delayed or lost?
A: In rare cases where shipping is delayed or tracking shows no update for an extended period, please contact us. We will coordinate with the carrier to resolve the issue or offer a replacement or refund as appropriate.

Q: Do you offer expedited or express shipping?
A: Yes, express shipping options are available to certain regions for an additional fee. Availability and rates will be displayed during checkout.

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4. Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and include proof of purchase. Please review our Refund and Returns Policy for detailed instructions.

Q: How do I initiate a return?
A: To start a return, please contact us at [email protected] with your order number, the item you wish to return, and the reason for the return. We will guide you through the process.

Q: When will I receive my refund?
A: Once your returned item is received and inspected, your refund will be processed within 5–10 business days to the original payment method.

Q: Can I exchange a product instead of getting a refund?
A: Yes, exchanges are possible for defective or incorrect items. Replacement items will be shipped after the original item is received and verified.

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5. Product and Technical Questions

Q: Are Torqizo products compatible with all vehicle types?
A: Our lifting tools and jacks are compatible with most standard vehicles, including sedans, SUVs, RVs, and light trucks. Each product page includes detailed specifications to help you select the right model for your needs.

Q: Do you provide user manuals or installation guides?
A: Yes. Most products include a digital or printed user manual. If you need additional assistance, our support team can provide setup instructions or technical advice.

Q: Are your products covered by warranty?
A: Yes. All Torqizo products come with a limited one-year warranty covering manufacturing defects. Damage caused by misuse, improper handling, or unauthorized modifications is not covered.

Q: What if I receive a damaged or defective item?
A: Please contact us immediately with photos and a description of the issue. We will review your case and arrange a replacement or refund according to our warranty and returns policy.

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6. Account and Privacy

Q: Do I need to create an account to shop on Torqizo.shop?
A: No. You can complete your purchase as a guest. However, creating an account allows you to track orders, view purchase history, and manage shipping addresses more easily.

Q: How is my personal information protected?
A: Torqizo values your privacy and security. All personal and payment data is processed through secure, encrypted channels. Please refer to our Privacy Policy for detailed information.

Q: Can I update my shipping address or account details?
A: Yes. Simply log in to My Account → Edit Address or update your information under the Account Details section.

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7. Contact and Support

Q: How can I contact Torqizo customer service?
A: You can reach our customer service team via email at [email protected]. We typically respond within 24–48 business hours.

Q: What are your customer service hours?
A: Our support team operates Monday through Friday, from 9:00 AM to 6:00 PM (GMT+8). Emails received outside business hours will be answered the following day.

Q: Do you offer bulk or wholesale orders?
A: Yes, Torqizo supports bulk purchases and B2B supply. Please contact us for a customized quotation and shipping arrangement.

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8. Additional Information

Q: Is Torqizo a legitimate and secure website?
A: Yes. Torqizo is a verified eCommerce store using industry-standard SSL encryption to protect all transactions. We take every measure to ensure a safe, transparent, and reliable shopping experience.

Q: How often do you update your products or offers?
A: Our catalog is regularly updated with new automotive tools, lifting equipment, and accessories. You can subscribe to our newsletter to stay informed about the latest releases and promotions.